RH6 Generate PDF button dimmed

[Guest]

Using RH6, Acrobat Pro 6.01, Word 2003:

In RH6, the Generate PDF button is unavailable.

The Word alternatives are not working properly: If we use RH Printed Documentation to create a Word doc, and then from the Word document try to generate the PDF, there are issues with the PDF. Those issues are: If we use the Word, Convert to PDF button on the toolbar, it acts normally for several minutes and then the PDF process just goes away, creating nothing. If we use Adobe PDF on the printer list, it creates the PDF, but the PDF has no TOC links or Bookmarks.

I've uninstalled Acrobat Pro 6.01 - then reinstalled and updated back to 6.01 and still have the same results. This happens on two different PC's. I know the bulk of this is more related to Word than RH6, but since the Generate PDF button is dimmed in RH6, I'm wondering if getting the button back to life will solve all of the issues.

If I install Elements 7 from the RH6 CD it creates the bookmarks and TOC links correctly, so our headings and TOC are good in WORD. BUT we want to retain the full featured Acrobat PRO 6, versus the limited feature Elements 7. According to the knowledge base, Acrobat 6.01 is compatible with Word 2003, but I'm beginning to wonder since the button is there, but dimmed in RH6.

I've checked www.grainge.org for tips on this but see nothing relevant to this issue. Thanks in advance for any help that can be provided.

Regards,

Joe

[Peter Grainge · Accepted solution]

Sorry but you cannot have both versions of Acrobat.

Trying going back to Acrobat 6 as that is what you want but make sure that the Accessibility stuff is turned off.

See the Installation section in this article.

http://www.adobe.com/devnet/robohelp/articles/get_started.html

[Guest]

Peter, once again you provided the answer to my question. It appears we need to upgrade to Acrobat Pro 9 to get current, and have the PDF tools we want. The budget will determine that, but at least we have Elements 7 to have the basic PDF creation with TOC links and bookmarks.

Thanks so much.

Regards,

Joe