Last week I noticed that RH7 would just lock up in the middle
of trying to open a project from the main page. I noticed that the
CPU was also pegged at 100%. This week I click on the RH7 icon to
open the application and it won't even open. When I Ctrl-Alt-Del
and open the Task Manager and click the Performance tab I see that
the CPU is pegged at 100%. When I kill the RoboHtml.exe process the
CPU drops to around 50+. This tells me that it is the RH7
application that is causing the CPU to lock up. Any suggestions as
to why this is happening and how to prevent it. I have called IT
and told them of my issue. I believe they will just reinstall the
application and updates and give it back. I may have to get the
support contract from IT as well and present this to Adobe.
Thanks,
Mike
Be careful with IT doing the install. RH needs to be
installed with your login, and you need administrative privileges
on your machine.
Your problem could be due to a number of things. Does your PC
meet the minimum requirements for RH? Do you have other
applications open? (Outlook and RH both use a lot of resource.)
Have you ever opened this project successfully? Also, do you get
the same result if you try to open an example project from RH
rather than one of your own projects?
RH7 does not need to be installed with your own login. The
procedure changed with RH7. You can install it with your own login
as long as that has admin rights attached or an IT admin can
install it as they have the necessary rights.
Apart from that, go with what Gravenstein has suggested.
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Thanks, Peter, that's good to know. And further to Leon's
comments, anti-virus software can have a big impact on RH
performance, at least during certain kinds of operations. Take a
look at your Task Manager and see whether it's RoboHelp or your
anti-virus tool that's using the most cycles.
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