ROBO 8 (Adobe RoboHelp 8 HTML has encountered a problem and needs to close.

Report · Dec 09, 2009

I am really getting frustrated with RoboHelp 8 (HTML). It will work for a day or two then when I try to open it, it will not open and give the message above. I have to unzip a copy and it will let me open it. I can work for awhile and then it will give that message and I loose what I have worked on since the last time I closed it and zipped it. I am tired of zipping it several times a day. I am wasting a lot of time doing this. What needs to be done to fix this problem for good?

Report · Dec 09, 2009

You've given us nothing to go on.

1] Have you applied the two patches that have been released?

2] Is it also one or a number of specific topics?

3] Is it a specific action?

4] Is your project on a network drive?

5] Have you tried renaming the CPD file? - See Opening RH Projects on my site.

See www.grainge.org for RoboHelp and Authoring tips

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Report · Dec 10, 2009

1] Have you applied the two patches that have been released? Yes. However after I applied them, it would not allow me to even open any ROBO project. I uninstalled them and then ROBO worked fine for a couple of weeks, then started giving me same problem as before which is it would not open and gave me the message above.

2] Is it also one or a number of specific topics? It would not even allow me to open that project. I had to unzip a copy and then I could open that one until it got corrupt.

3] Is it a specific action? Opening project using ROBO or going into the folder and opening it with the xpj file.

4] Is your project on a network drive? No. It is on my desktop.

5] Have you tried renaming the CPD file? - See Opening RH Projects on my site. Yes. That did not work either. It still would not open.

I just downloaded the patches again. I just opened the project that I was working on yesterday afternoon. That one had not crashed yet. I will let you know if I have anymore problems with it.

Report · Dec 10, 2009

dheinze wrote:
2] Is it also one or a number of specific topics? It would not even allow me to open that project. I had to unzip a copy and then I could open that one until it got corrupt.

huh, Are you opening your projects from within Zip files?

Report · Dec 10, 2009

No. I am unzipping it before I open it.

Report · Dec 14, 2009

Hi,

In your correspondence you state that the RH porject "is on my desktop".. You may get problems unless you install the project in a real folder under the C;Drive . For example C:\help projects\xx.xpj etc.

It's not good practice to use either "My Documents" or the Desktop.

It would be worth doing that bit of housekeeping first.

Also as a double check set the project to re-build the cpd everytime it's opened as well as downloading the 8.0.2 patch.

Hope that helps