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Robo Help Server 8 Publishing files to wrong location

Guest
Aug 12, 2010 Aug 12, 2010

Hi

I have recently installed a trail verstion of Robo Help 8 server.  All appears to be ok with the install I can access the website and log into the admin portal etc...  The only diffrence from the default install is that I have configured tomcat to use port 80 rather than 8080.

However I am having a problem whenever i try to publish a help file from Robo Help 8, I input all of the details of the server <Server IP>/robohelp/server

put in the default admin username and password and select the general area to publish the help file to.  All of the files appear to publish ok from Robo Help 8 and no errors are receved.

When I log onto the admin portal of the website the there is nothing displayed in the projects window.  I have check the local disk of there server were robo help is installed and i think the problem may be that the server is putting the files in the wrong location.

I can see that a folder has been created in the following location

C:\Program Files\Adobe\Adobe RoboHelp Server 8\robo\server\general\projects\TestProject

with the following folders within it

resource
webhelp_skin_files
whdata
whxdata

However none of these folders contain any data.

All of the files apper to be uploading to C:\ not the above directory wich is what i would expect.

If a copy the files that have been uploaded to C:\ to C:\Program Files\Adobe\Adobe RoboHelp Server 8\robo\server\general\projects\TestProject and restart the tomcat service the project then shows in the project window.  However when i click view project all i get is a blank screen.  I have searched the forum but cannot find anyone having a similar issue.

Any help would be gratley appriciated.

Below is the config of the Server

Windows 2003 Server IIS not installed

Java 6.21

Tomcat 6.0.29

Robo Help Server 8

866
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Guest
Sep 02, 2010 Sep 02, 2010

I guess this is the same problem I am having..not certain what the problem is.

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Guest
Sep 02, 2010 Sep 02, 2010
LATEST

aha!

If the firewall is on, turn it off.

JC

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Resources
RoboHelp Documentation
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