RoboHelp 10.0.1 Update installation fails with error code: U44M2P7

[lksaltern]

After installing RoboHelp 10, I ran the 10.0.1 Update's installer.  It failed with the following error log:

Adobe RoboHelp 10.0.1 Update

Installation failed. Error Code: U44M2P2

I tried re-installing RoboHelp 10, followed by a reboot of the machine.  Several attempts to run the 10.0.1 updater gave me exactly the same error.  No applications were running when the installation was attempted.

Any help is greatly appreciated!

Layne

[Peter Grainge]

Only Adobe can tell the meaning of the error codes.

Are you downloading the update or running it from Adobe's site.

Try downloading from here. http://www.adobe.com/support/robohelp/downloads.html

Otherwise this is an installation problem that is supported free. Contact Adobe.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[lksaltern]

Thanks Peter.

I spent some time working with Adobe support this morning.  We weren't able to figure out exactly what was causing the problem, but we ultimately fixed it by uninstalling and re-installing RoboHelp 10.  After that the 10.0.1 installer worked on the first try.

Layne

[wenjiem89044380]

I'm also met the problem,that's so sad!

[Peter Grainge]

Have you fixed it in the way that worked for the previous poster?

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See www.grainge.org for RoboHelp and Authoring information

@petergrainge