Robohelp 11 continues to crash using FrameMaker 11 files

[Guest]

I am trying to import Frame files into a Robohelp project. I have tried to imports each document separately, to import the book file, and even to import the pdf. Robohelp crashes every time. The program worked fine when I last used it 4 months ago, so now I am stuck!!

Where do I start to troubleshoot? Our IT people do not know this program and cannot help.

Thanks

[Jeff_Coatsworth]

What version are the FM files? Are you all patched up on both sides?

[Jeff_Coatsworth]

Sorry, I completely missed the version in the subject line – wouldn’t you be dealing with FM12 files if you’ve got RH11? Are you having an issue with a fresh sample FM file? Are you getting a hard error in RH?

[Guest]

Jeff;

I am currently trying to download any Frame and Robohelp updates.  We have a really poor connection to the internet, so this may take some time....

Yes...we are still using FM11 with RH 11. We have not upgraded to FM 1.

I will return here with more information later.

Thanks