RoboHelp 11 Crashes on startup

Report · Mar 18, 2014

I was previously using RoboHelp 8 on Windows 7 64-bit. Yesterday, I uninstalled RoboHelp 8, and installed Technical Communication Suite 5, selecting RoboHelp 11, Acrobat, and Captivate. Now, When I try to launch RoboHelp 11 from the Start menu, the app crashes immediately. The crash details are as follows:

Problem signature:

Problem Event Name: APPCRASH

Application Name: RoboHTML.exe

Application Version: 11.0.0.179

Application Timestamp: 52b00cf5

Fault Module Name: StackHash_9223

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c000041d

Exception Offset: 74d44d62

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 4105

Additional Information 1: 9223

Additional Information 2: 9223a3bf336ec7c43c78ce766b7f8f1b

Additional Information 3: ff92

Additional Information 4: ff922f31972cfa7f5e3da97ce1a35307

Is there an easy way to fix this? I have tried running it as Administrator and not as Administrator, and it made no difference.

Report · Mar 18, 2014

Rh must be installed with local admin rights but even if not, it should not crash.

I would uninstall and try again. If it still fails, support for installation is free.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Report · Mar 18, 2014

I performed a re-install, ensuring that I ran it as Administrator, and the crashing problem persists. All the other applications run fine. It is just RoboHelp 11 that crashes.

Report · Mar 18, 2014

This is not a common situation and I really do think your best option is to contact Adobe.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Report · Mar 18, 2014

Well, I tried creating a new local account, and it ran properly, so I suspect the issue is related to my current account, and some setting Rh is unhappy with. I have been deleting old Rh stuff, but so far, no luck. I will post here if I figure it out.