As long as any of our RHelp authors are Updating an existing topic – checkout, edit and then check-in all is good, in that those changes are visible from RoboSource Client Explorer along with the history and other users/authors can see the changes made by any other author via RH2015.
However, when Author X creates a new Topic and checks it into Version Control, there are no errors on the checkin BUT Author Y can only see the original newly created page and not any edits that any other Author has created. Author Y can do their own edits but only the person doing the updates can see their updates and not edits made by anyone else. PLUS when viewing the DB/Project from the RoboSource Control 3.1 Client Explorer while logged into the actual machine where RoboSource Control Server is installed, Only the original copy of the new Topic/Page is visible with no history of the edits made by any author.
Any thoughts on areas to review? Have checked file properties on the new topics and they look just like the files(topics) that work as expected. The RoboSource control 3.1 Users all have same rights as the admin account. full access.
Today our problem has been resolved!!
Applied 3 latest Updates for RoboHelp 2015 and applied a fix to address known issues with checking in and checking out files on 64 bit machines. Fix can be found here: https://helpx.adobe.com/robohelp/kb/cant-check-files-robosource-control.html