RoboHelp 2015 Won't Generate Printed Documentation to Word or PDF

[CarrieWilkey]

I used to be able to generate PDFs or Word docs in RoboHelp 2015. However, the ability to do that recently stopped. We recently upgraded from Windows 1703 to Windows 1809. And, we switched from Office 2016 to Office 365.

When I try to choose Printed Documentation, I get a "Parameter is Incorrect" error. Any ideas how to fix this? Does anyone know what this error means?

Thank you.

[Jeff_Coatsworth]

@awhickman - contact the RH folks at tcssup@adobe.com 

[Peter Grainge]

Receiving the message in 2019 changes everything. Hold up on going to support as I have already been in touch with where they would take it.

Can you share the project with me so that I can test it first to see if I get the message? I haven't seen it in 2017 or 2019. Are you talking about 2019 Classic or the new 2019? The latter does not need Word installed to generate a Word output so the message would be even more surprising.

If you are not willing to share with me, hopefully you can share with Adobe.

Let us know.

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www.grainge.org

[awhickman]

I got the message using RoboHelp 2019 classic with one of the sample projects included with the software.

[Peter Grainge]

Then the issue has to be something in your setup as no one else has hit this problem with either version of 2019.

There must be something we are all missing.

Where does your Word normal.dot reside? Please tell me it is not on a network drive.

Could we do a screenshare? If yes I would like to do it in about 15 minutes from now, which is 4pm GMT (UK time).

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www.grainge.org

[Peter Grainge]

Sorry, I meant 4pm BST which is 3pm GMT.

[awhickman]

I'm available now for the screenshare.  How would you like to do this?  I would prefer to communicate further not using this thread. 

[Peter Grainge]

I have removed your email address for security reasons. I will email you a link in a few minutes to take things forward.