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RoboHelp 2017 Won't Generate WebHelp Anymore.

Explorer ,
Sep 18, 2020 Sep 18, 2020

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RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears.

Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close the program.

Any ideas as to why this could be happening? It does this with old projects and brand new.

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correct answers 1 Correct answer

Explorer , Sep 23, 2020 Sep 23, 2020
No, I upgraded to Robohelp 2020.

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Adobe Community Professional ,
Sep 19, 2020 Sep 19, 2020

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  1. Is your project on a local drive?
  2. Are you generating to the same drive?
  3. Do you have updates applied?
  4. In the new projects, are you leaving the output settings pretty much to defaults? No custom skins etc.
  5. Do you get the same with the sample projects?

 

If the answer to all the above is yes, I would try uninstalling and reinstalling. It's quick and will not affect your projects.

 

Let us know how you get on.

 

Please use the Blue reply button at the top. It helps keep posts in order.

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Explorer ,
Sep 19, 2020 Sep 19, 2020

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Thank you for your reply. I will go through each of the items you listed above.

 

Lisa

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Explorer ,
Sep 23, 2020 Sep 23, 2020

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Hello,

My boss let me upgrade to the current version. I was able to generate my project this morning.

Thank You

 

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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By upgrading to the latest version, I assume you mean you applied the latest patches for 2017.

 

Please use the Blue reply button at the top. It helps keep posts in order.

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Explorer ,
Sep 23, 2020 Sep 23, 2020

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No, I upgraded to Robohelp 2020.

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Resources
RoboHelp Documentation