RoboHelp 2019 Captivate files not in preview or output

[kenmck1]

Hi all,

After importing my Captivate demo and then inserting it into my topic, it's neither showing in the Preview nor generating in the output (Multiscreen HTML5). All I get is a wire frame box with the captivate logo (in preview) and a broken link image in the output (refer below for screenshots).

PREVIEW:

OUTPUT:

Any guidance on how to fix this would be really appreciated.

thanks.

[Peter Grainge]

Are you talking about 2019 Classic or the new UI? The latter doesn't have a multiscreen output so if you are using the new UI, it can't be multiscreen.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[kenmck1]

I'm using the new UI. Sorry, I'm not really following on the your response re: multiscreen output. I'm using the preset "Multiscreen HTML5" output, and it generate the rest of my project without an issue, all except for the captivate files.

It's as, even though I have imported the files and inserted them into my topics, the link isn't there so RH isn't able to display either a live preview or include the files in the generated output.

[kenmck1 · Accepted solution]

I have figured out what the issue was. I was publishing my captivate projects in SWF format which, unlike in RH 2017, is not compatible with the HTML5 outputs in RH 2019.

After re-publishing the files in HTML5, my outputs are generating correctly.

[Peter Grainge]

Glad you have solved it. My question was about which version of 2019 you are using. There's Classic that looks like the earlier versions and there's a whole new version with a completely different interface. They work in very different ways, hence any post needs to make it clear which version you are using.

---

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge