Attempting to upgrade a legacy projet from RoboHelp 2017 to RoboHelp 2019 New. Successfully upgraded it from 2017 to 2019 Classic. However, attempting to upgrade from 2019 Classic to 2019 New results in RoboHelp "freezing" on the "Project Upgrade" modal with "Upgrading files..." message. The modal's X and i functions are unresponsive. Hangs like this for 30-60 minutes before I just kill it and start from scratch. My other project upgrades take 10 minutes, maybe.
Note: 2017 and 2019 all have the latest updates installed. (Need to get to 2019 before moving to 2020.)
I've successfully performed this upgrade (2017 to 2019 Classic to 2019 New) for other projects, so clearly there's something in this one that's the issue. Is there a "project upgrade" log file somewhere I can examine to help identify the hangup?
Not that I know of.
Some things that may or may not help.
As always, make sure you have a backup. 🙂
I'm not sure if this is the location this log file but try
Just remembered....but first:
I just recalled - I successfully upgraded this project - as a test - using RH 2019 .11 or .12 (I believe it was .12). I believe the .13 upgrade is where it started failing. So, looks like I'm going to have to rollback to the older version and run the upgrade there. Will report back...
Do you have update 14 applied in 2019? If not try applying that and then upgrading.
Yes - I've been trying it with 14. I found the .12 update/download. Can I install that separately/along side my existing RH2019.14 instance - or do I need to uninstall my entire RH 2019 New completely and then re-install from .12?
You would have to uninstall the current version and then install 12. Make sure you have good backups first in case there was a code change that doesn't play nicely with doing this.
Installed RoboHelp 2019.12 (new) and attempted upgrade. Success!
So, something in 2019.13 and 2019.14 doesn't like this particular legacy project. No time to track it down. On to RoboHelp 2020!
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What was the problem with upgrading direct to 2020 where the upgrade process has been improved?