RoboHelp 2019 Classic Word Document Generation Issues

[troyc61358404]

There are three issues that can occur in our project when genereating word docs with RoboHelp:

• RoboHelp flags all topics, images, and files with an error in the Output View port and fails the generation
• The generation progress bar freezes around 20% and hangs on processing images (have left and waited for multiple hours, it never finishes)
• RoboHelp will hard crash during the processing of images

Known current solutions for the above mentioned issues:

• Force close RoboHelp through the task manager, reopen and try to generate again (usually works on the first attempt)
• If force closing does not work, restart computer and try again

Has anyone had similiar issues?

[Jeff_Coatsworth]

Are you all patched up? Check Help > Updates to check.

[Peter Grainge]

I think the first thing to establish is whether you have a general issue or one that is project specific.

Try to generate an output from the supplied Employee Care 3 sample project and post back how that goes.