There are three issues that can occur in our project when genereating word docs with RoboHelp:
Known current solutions for the above mentioned issues:
Has anyone had similiar issues?
Are you all patched up? Check Help > Updates to check.
I think the first thing to establish is whether you have a general issue or one that is project specific.
Try to generate an output from the supplied Employee Care 3 sample project and post back how that goes.