• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

RoboHelp 2019 - js error in published projects

New Here ,
Sep 25, 2018 Sep 25, 2018

Copy link to clipboard

Copied

Hi,

I recently migrated to RoboHelp 2019 Classic and I published a clean project with the Indigo layout, made a new TOC simple topics and I made no changes to the layout whatsoever. The problem occurred when I published a clean project to RoboHelp Server 10. See below images for a sample:

Error in TOC.PNG

console error.PNG

As you can see no TOC is displayed upon loading and there seems to be an error when I looked in the console log of google chrome. There's no problem when opening the project in my local machine.

Is RoboHelp 2019 not compatible with RoboHelp Server 10? Or is there some steps that I might have missed when publishing in RoboHelp Server 10?

Thanks,

Renz

Views

382

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 25, 2018 Sep 25, 2018

Copy link to clipboard

Copied

I have reached out to Adobe. As far as I know, the new 2019 is not compatible but Classic should be. I will update as soon as I hear back.

Meantime, I suggest you go to the output dialog and take a fresh copy of the Indigo layout using the Gallery button. Name it Indigo2 and try again with that.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 26, 2018 Sep 26, 2018

Copy link to clipboard

Copied

Hi Peter,

I've been in talk with an adobe representative via chatbot. It seems like they already patched this up with their latest update (10.0.1) last September 11. It's now working after I updated my RoboHelp Server 10 to 10.0.1

Thanks for the help as well.

Best Regards,


Renz

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 26, 2018 Sep 26, 2018

Copy link to clipboard

Copied

LATEST

I don't use RoboHelp Server so I didn't know about that. Glad Adobe have solved it for you.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp