Robohelp 2020 not loading

[britsoft]

After installing Robohelp 2020 and attempting to launch, the program displays the splash screen then briefloy displays initialising then stops. Task manager shows 5 instances running but no movement. Has anyone got any ideas how to launch the opening screen to create a project? Have uninstalled and reinstalled several times with the same result , av software disabled. My machine is standalone Win 10, NUC i7, 64bit, 16gb ram and 100gb free hdd space.

[Amebr]

There have been a few reports of this on the forums, but as best I remember uninstalling and reinstalling fixed it for most people (which I know you have already tried.) Here are a couple of other random troubleshooting steps you could try.

It looks like you system meets the requirements, but you can double-check here: https://helpx.adobe.com/robohelp/using/rh_system_requirements.html

What patch number did you install? Make sure you have the latest version (should be 6 I think right now, but it could be 7)

Did you install using an administrator account? If not, try uninstalling and reinstalling using an admin account.

If you're in a corporate environment, perhaps you need to get your IT to unblock some URLs that Adobe needs to verify your login and activate the software.

[britsoft]

Apologies for the belated reply. Thanks very much for the help. I had in fact already tried what you suggested without success. However I have now solved it with the v7 patch. For others who might encounter the same thing, I unistalled RObhelp then scanned for leftover file and found a large number that the standard uninstaller had not removed. I then reinstalled and deep uninstalled Robohelp 2020 with Revo uninstaller (free version) removing all registry references and leftover files . I then reinstalled Robohelp 2020 v7 and the program now loads correctly.

[Peter Grainge]

Revo was a regular recommendation with Classic versions in this scenario but the new UI versions have proved to uninstall better generally. Useful to know that occasionally it may still be needed.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.