RoboHelp 2020 Output Microsoft HTML Help (.chm) ERROR

Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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Hello everybody,

i have a problem and i need some help. Maybe someone knows the answer.

I installed RoboHelp 2020 on a free trial version to test some abilities. I upgraded some projects from .xpj to .rhpj. It worked pretty well. Next thing I wanted to do is to generate an output. But everytime I want to create Microsoft HTML Help data (.chm) I see RH working but when he’s finished an error occurs. I can’t find the solution for this problem. I varied some settings, but nothings works.

 

Thanks, best Regards, Siddik

 

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Adobe Community Professional , Nov 13, 2020 Nov 13, 2020
Now that we have established the issue is with all CHMs I suspect you have not applied the updates. The initial release did not include the Microsoft compiler.  See https://helpx.adobe.com/robohelp/kb/fixed-issues.html Also in the initial release Check for Updates did not work. You can download it from https://www.adobe.com/support/robohelp/downloads.html You only need to apply Update 2 as it includes Update 1.

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Adobe Community Professional ,
Nov 12, 2020 Nov 12, 2020

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Please use the photo icon to insert images within the post. Some supporters will not open attachments for security reasons and if you do download, you are then not seeing the image inline with the text. Then thanks to a quirk of this forum you have to close the thread and reopen it before you can reply. Crazy but that's the way it is.

 

Did you configure the preset or just click the generate icon? The first time you use a preset it needs to be configured. See if this helps. https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/outputs_chm.htm

 

 

 

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Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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Hello Peter,

 

i clicked: Output->Output Presets -> double click Microsoft HTML Help -> Layout->Default Windows (there are 2 already existing options in the drop down menu to choose from the old project before upgrading)->Generate Preset->RH ist progressing but in the end the ERROR occurs.

 

But i also made a new Default Window-Option witch showed in the drop down menu, and configured it. It still didn't work.

 

Thanks fpr the fast answer.

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Adobe Community Professional ,
Nov 12, 2020 Nov 12, 2020

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RoboHelp ships with an About RoboHelp sample project. Please open that and set a local path to generate the CHM. Does that generate OK?

 

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Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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The Output Path is on C:/Users/ ....  So it is local. 

 

Pictures:

Output Fail.png

Output Fail 2.png

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Adobe Community Professional ,
Nov 12, 2020 Nov 12, 2020

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You haven't said what happens when you try the About RoboHelp sample project.

 

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Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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I really can't find the RoboHelp sample project. I searched on "My RoboHelp projects".

There are just the project folders i tried to generate a .chm output. But the folders are empty.

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Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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Maybe that's because i have a 30 day free trial version?

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Adobe Community Professional ,
Nov 12, 2020 Nov 12, 2020

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The path is C:\Users\YourUserName\Documents\My RoboHelp Projects\Adobe RoboHelp 2020\Samples or just look at Documents in Explorer.

 

You can also find it at C:\Program Files\Adobe\Adobe RoboHelp 2020\resources\data\template\projects\ but do not attempt to open it there. You must copy it to somewhere outside of Program Files such the path in the previous paragraph.

 

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Community Beginner ,
Nov 13, 2020 Nov 13, 2020

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I found 2 projects in C:\Program Files\Adobe\Adobe RoboHelp 2020\resources\data\template\projects\ and copied them to \DocumentsMy RoboHelp Projects.

 

These are the projetcs:

 

About RoboHelp

Compass Travel

 

I opened them both. But the same Error occurs after i tried to generate the Microsoft HTML Help Output.

 

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Adobe Community Professional ,
Nov 12, 2020 Nov 12, 2020

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You wouldn't be able to open RoboHelp if the trial had expired. Whilst it is within the trial there is full functionality and you get the samples.

 

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Adobe Community Professional ,
Nov 13, 2020 Nov 13, 2020

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Now that we have established the issue is with all CHMs I suspect you have not applied the updates. The initial release did not include the Microsoft compiler. 

 

See https://helpx.adobe.com/robohelp/kb/fixed-issues.html

 

Also in the initial release Check for Updates did not work. You can download it from https://www.adobe.com/support/robohelp/downloads.html

 

You only need to apply Update 2 as it includes Update 1.

 

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Community Beginner ,
Nov 13, 2020 Nov 13, 2020

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Problem solved! After i updated RH i was able to generate the output! I was so confused, because RH didn't show, that there was a new update. But after downloading the update and installing it everything worked!

 

Thanks PETER the legend!

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