Robohelp 6.0 login dll error

[Jo78]

Every time I log in Robohelp 6.0 as an administrator I get the following message : " Unable to register hhctrl.ocx, itircl.dll, itss.dll"  How can I fix this?

[Jeff_Coatsworth]

That doesn’t sound like a WebHelp issue – it sounds more like a CHM thing – have you got the MS HTML Workshop installed?

[Jo78]

no idea, where can I check to see if I have it installed?

[Captiv8r]

Hi there

Questions here. You state RoboHelp 6? Pretty long in the tooth and I'm not sure it will even run successfully on a newer OS.

What is your OS? The fact you state you are running as an administrator would seem to suggest Vista, 7 or 8 of Windows.

Has RoboHelp ever run successfully on this machine and the errors are new?

The answers to the questions above will determine what is advised next.

Cheers... Rick

[Jo78]

I have Windows 7 and no it has never run succesfully on this machine, always that error.

[Jeff_Coatsworth]

I would suspect that it has to be run in either XP mode or in an XP virtual machine.

[Jo78]

In other words, I would need to upgrade

[Jeff_Coatsworth]

No, not necessarily – you can try running in XP mode by configuring the shortcut; running the free XP VM in Win7 depends on your version of Win7 (Home, Pro, etc.)

[Jo78]

How do I set that up? I have Windows 7 Enterprise. I use Robohelp at work.

[Jo78]

Just found it, set it up and no longer receiving the error! Thank you!!!

[Jeff_Coatsworth]

Start here - http://windows.microsoft.com/en-CA/windows7/install-and-use-windows-xp-mode-in-windows-7