RoboHelp 8 Crashes on Updating All Files

[ProvGS]

Hi there

I am using TCS 2.0 wth RoboHelp 8 and FrameMaker 9. I have many issues with this integration but that can wait for later. My current issue is with Robohelp that continuously crashes when I do an Update All. Files are linked between Frame and Robo. The last change I made was to the markers in Frame. I am having Robo create filenames based on markers in Frame (filenames are numeric). This is for simplifying localization. Anways after I changed some of the markers, not all of them, from a numeric filename to a regular naming convention (due to another issue which I won't go into here),  RoboHelp crashed on an Update All. I tried to go back and change the markers to the way they were when things were mostly working as expected, but RoboHelp is still crashing. It's of course down to the wire in the project and I'd rather not spend time uninstalling software that should be working and should be bug free. So if anyone has any suggestions on getting this to work they would be greatly appreciated.

BTW, I'm on Windows Vista.

Thank you

Gerry

[Captiv8r]

Hi Gerry

You say you are using Windows Vista. On that count alone I will tell you that you aren't using software that is "Bug Free". All software has bugs.

By no stretch of the imagination whatsoever do I claim to know anything about Frame other than how to say it, but have you tried simply creating a totally fresh RoboHelp project, then linking it to Frame? I suppose that's something I might consider, given what you have told us.

Cheers... Rick

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[Peter Grainge]

... and do you have the patches applied? See the sticky topics on http://forums.adobe.com/community/robohelp?view=overview

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[ProvGS]

Thanks to both of you. Creating a new project seems to have corrected my woes. I have also upgraded to the latest since it's a good idea. My other issue does not seem to be resolved in the latest patch though. Some of the markers that create a filename for the topic and the title of the topic are not functioning. Most of them (80%) work as expected, but the other 20 % don't grab the title in the marker. Instead they use the filename as the title. I can see it begin to work properly in the topic list as the help is being generated (HTML Help), but then it switches back to the filename after creation. In my case this is problematic because I have a numeric filenaming scheme and those titles appear in the search result.

Any suggestions would be appreciated.

Thank you

Gerry

[Matt-Tech Comm Tools]

Gerry, I've found 3 solutions to your problem...I suggest trying them in

this order (of increased effort required)

1-Individually updating each of the FM files sometimes allows me to get the

files updated successfully. Most of the time after getting them updated the

Update All command will work for me once more. I wish I could tell you

why....

2-Remove the FrameMaker book/files from the RH project and add once again

3-Export an ISF file to preserve your mapping efforts, create a new RH

project, import the ISF to the new file, and relink the FM files to it.

-Matt

[ProvGS]

Thanks Matt

I've tried numbers 1 and 3 without success. Number 2 I'm uncertain will help as it's similar to number 3 but less involved. Thanks though. I now have Adobe support looking into this issue. If they can't help, then I'm out of luck for the time being. I'll post a reply with their results if they come through.

Gerry