My workplace just upgraded from RoboHelp Office 5x to RoboHelp 8. Come to find out, *all* that was installed was RoboHelp 8 HTML. The RoboHelp 8 for Word part of the application was not installed.
The department responsible for software installations says that they don't have the RoboHelp 8 Word program--that it didn't come with the RoboHelp download. They are insisting that it's not available, and will probably have to be purchased separately.
Has anyone else installed a volume license from a download?
- If so, were the HTML and Word portions of the program both available?
- Did both parts of the application install (HTML and Word)?
- If one installer was used, was the the RoboHelp 8 for Word portion missing? (I.e., is this a bug?) Or did you get the whole thing?
- If more than one installer was used, were the components downloaded in separate installation files? (Could someone have missed an installation file, in other words?)
FYI, please, I don't need all the advantages and reasons why I should use HTML Help or WebHelp instead. I work for a government agency, and need to just generate WinHelp to replace an existing Help file, not make everyone change a whole bunch of stuff to use WebHelp or a CHM file. I need WinHelp output from Word. And, one more thing: I do not have administrator access on my PC either.
Feedback, experiences, and suggestions welcome. Thanks in advance for your help!
Di
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Replies
The licence you bought was for RoboHelp Office which includes both the RoboHelp for Word and RoboHelp HTML applications. Each of these three has it's own installation file so I suspect that they have installed just the RoboHelp HTML application. They should have the details for the RoboHelp for Word application, or better still the RoboHelp Office application which gives you the options of what to install according to your needs.
 | The RoboColum(n) |  | @robocolumn |  | Colum McAndrew |
Hi there
If memory serves, RoboHelp for Word is an option that the installation person sees when installing. I believe it is not selected by default and the person performing the installation would need to click and choose to enable it during the process.
Cheers... Rick 
| Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! |
You will need to uninstall RoboHelp and reinstall when you should see the RoboHelp for Word option. You will not see it by just running the install again without first uninstalling.
See www.grainge.org for RoboHelp and Authoring tips
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