RoboHelp 8 Issue

[alary52]

Using RoboHelp 8 with Subversion.  When launching the compiled help file in IE 6 or 7, the help topic does not display in the panel on the right-hand side of the window, and IE stops responding when clicking on a link from the Table of Contents.  When launching a single help file in IE 6 or 7, IE stops responding.  Is this an issue with Subversion, or do IE settings need to be reset?

[Jeff_Coatsworth]

Just to clarify - what version of RH8? What type of output are you creating? If it's WebHelp, are you looking at it on a web server or your own local drive? Does "When launching a single help file in IE 6 or 7, IE stops responding." refer to launch context sensitive help (CSH)? How are you calling it?

[alary52]

I am using RoboHelp HTML to create WebHelp output.

I am viewing the help on a web server.

Yes, the help is context sensitive.

[MergeThis]

You are publishing all the generated folders and files to the server, aren't you?

Good luck,

Leon

[alary52]

Yes, I am publishing all generated files to the web server.

Thanks!

[Jeff_Coatsworth]

Ok, what p version of RH8 are you running?

Did it ever work or is this the first time trying it & it's busted?

Have you looked at the output files on your local c:\ drive? Does the WebHelp work then?

Have you tried different browsers from different machines? Have you checked your security settings in your browser?

[alary52]

I am using RH version 8.0.2.208

The webhelp works on my local drive, but has never worked on the web server.

I have only tried IE because I don't have access to other browsers from my work PC.

I have looked at my security settings in IE, but unfortunately I don't know what should be manipulated to fix this issue.

[Jeff_Coatsworth]

You will probably need to add the website to your trusted sites.

How are you calling the CSH? Depending on the method, you may have to allow your browser to run JavaScript or other ActiveX controls. Did you not get any yellow security warning bar at the top of the browser asking you to run something for the site?

How about other people accessing the site - do they get any better results?

In your WebHelp SSL do you have Mark of the Web turned on or off?

[alary52]

I did turn on Mark of the Web to try to fix the issue, and it made no difference.

I did not get any error messages from IE.  IE just hangs while trying to open the files.  IE reacts the same for other users.

I was able to get a developer to test the help using Firefox, and the help works appropriately on Firefox.

[Jeff_Coatsworth]

So it's definitely the browser then.

[Peter Grainge]

Earlier in the thread it was stated the help works fine locally but not on the server. Is the problem on the server only when the help is accessed from the application? Maybe the call from there is not correct? That can be established by opening the help on the server direct rather than through the application.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Robo_Solar]

I would try using ieHTTPHeaders, if you can install it on your pc, to get more info about files fetched by IE.

Also I would check you are not accessing the webserver through a proxy or content filter/server antivirus which sometimes can cause such problems.