RoboHelp 8/RoboHelp Server 9 and Single Sign On (SSO)

[Verlean]

Hello,

We are currently using RoboHelp 8 and are looking into purchasing RoboHelp Server 9.  Before we purchase the product, we want a single sign-on solution for our application with RoboHelp as the Help Authoring Tool. The help documents are based on group roles and permissions. We currently publish PDF documents and set permissions based on single-sign on (SSO).

Is it possible to integrate RH Server with a LADP system and a custom DB for authentication? Can it be integrated in a single sign-on infrastructure? How does the access control mechanism work? Can I set permissions who is allowed to view certain documents/projects?

Make Yours an Incredible Day, Verlean

[RoboColum_n_]

Hi Verlean.

I haven't used it myself but you certainly can use LDAP with RoboHelp Server 9. It is all set-up in your Context within the Configuration Manager (see below).

You can also secure an area making it necessary for the end user to have a secure userid and password to view the output.

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The RoboColum(n)

@robocolumn

Colum McAndrew

[Verlean]

Colum,

Thanks for clarifying that for me. This is indeed exciting news!

Incredibly,

Verlean

[Verlean]

Is there a solution by which we auto pass the LDAP information and based off your role (Job Title) limit what results you get?

[RoboColum_n_ · Accepted solution]

I doubt it Verlean but as I said, I do not use LDAP. I believe it only works on their userid/password. I've try and contact someone at Adobe and see if they can contribute to this thread to confirm one way or the other. An interesting scenario.

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The RoboColum(n)

@robocolumn

Colum McAndrew

[RoboColum_n_]

I've had it confirmed that this type of configuration is not currently possible. I'd recommend you submit a feature request asking that this be considered in a future version. RHS9 contains a lot of additional features that were asked for by end users like you and me, so it is well worth doing. You can do so here.

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The RoboColum(n)

@robocolumn

Colum McAndrew

[Verlean]

Is there another way to authenticate the userid and pwd?

[Verlean]

Colum,

Thanks for all your invaluable assistance!

Incredibly, Verlean

[RoboColum_n_]

RoboHelp Server 8 and 9 has the ability to protect areas. A protected area means that the user has to have a valid userid / password to access the help. This userid / password can be either setup on the RoboHelp Server Web Administrator or by using LDAP authentication. With LDAP t is all or nothing though. If you want to stop certain users accessing certain data, you'd have to use a protected area and have a separate logon for each user to use.

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The RoboColum(n)

@robocolumn

Colum McAndrew