RoboHelp 9, Win 7, Word 2010 : Macros not running due to Security Settings

[Guest]

I've just upgraded from RH7, Win XP, Office 2003,  and cannot get RoboHelp for word to run on new Laptop running Win7 and Word 2010.  By not running I mean the program will start and open Word OK, but try and run any RoboHelp command in a pre existing project and the dreaded "The MAcro cannot be found or has been disabled because of your Macro Security setting" warnign is presented :-

This is despite settings macro settings appropriately in Word 2010 trust centre :-

Oddly enough an installation on a Network with Windows 7 starter does not present this as an issue.

I have Admin rights on both machines, can anyone suggest were else I go and/or what else I can try to cotrrect this issue ?

Thanks.

[Peter Grainge]

See http://forums.adobe.com/thread/832162?tstart=0 where people are unable to use RoboHelp for Word, albeit you have found a different problem.

This is very odd as with RoboHelp HTML I am able to generate printed documentation even when the setting is to Disable All Macros!

Just wondering if you are using the 64 bit version of Word 2010 and have you tried the 32 bit version?

If that doesn't help, I think you should contact Adobe and report it as an installation problem as you cannot install the product in a usable form.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

Peter,

Thanks for the prompt response and usual sage advice.  Firstly in answer to your question this was a 32 Bit version issue.  That I was accessing via a company system account with Admin Privileges.

Before posting I had reviewed the thread you suggested, after reviewing it again I set about spending another day trying to reslove this issue.  This included, test installations on 2 seperate PC's with Windows 7 (32 Bit) and Office 2010.  Both seperate installations were flawless, so one has to assume there was something wrong with the initial PC.  Back to basics, conducting a system restore on the fault installed PC to a known good point, Completely uninstalling RoboHelp 9 including deleting all templates, file remnants and registry settings. as per Adobe Uninstall instructions (http://kb.adobe.com/cps/881/cpsid_88189.html) , followed this by a complete Windows scan to correct any incorrect file systems / structures, Cleaned registry and created local Administrator account on the PC.  Via the local administrator account conducted a "repair' over Office 2010 to ensure  file structure integrity, Run Word and set Trust centre and file permissions as per the 2 working instructions (Note as I was using some word documents based on word 97 templates I made sure the permissions on those te,plates would run (Un ticked)), conducted clean install of Robohelp 9 and tested.  No longer getting Macro errors. Program running correctly. Re-booted and  Logged back into machine using company account setting, and problem fixed at that location.  (There was concern that company account policy may have been causing the issue)

As company Sys Admin had initially installed the software I am uncertan as to what machine profile they used.  I suspect s installing under a Local admin profile assisted in correcting the issue.

As a final step, although the program runs OK in normal mode, I set the start up to always run as "Administrator".  This alters the toolbar options within Word with RoboHelp commands being present via a specific "RoboHelp' Tab rather than grouped in the "Add Ins" tab.

I know you will also say (As you have advised me some years ago when I raised another issue that you assisted in) that I probably shouldn't be working in RoboHelp for Word and better to be working in HTML, however I dread the thought of migrating what are fairly large projects and staff accessng the final results much prfer the older Help format rather than the CHM or web based formats of now.  From an administrative and distribution viewpoint our environment likes a single file distribution system that the older systems provide.

Thanks once again for the and direction.  Hopefully other users, should they be confronted with a similar issue find this as some help.

Regards,

Bryan Holman

(Australia)

[Peter Grainge]

Two things.

First if you ever have to do a complete uninstall of any program, try Revo Uninstaller. That finds all remnant registry settings, files, folders, whatever.

Second, you suspected the admin rights of whoever installed RoboHelp. It could have been that but I am doubtful you would have got as far as you did before hitting the trouble you did.

However, the show is on the road and thank you for posting what you did to resolve it.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge