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RoboHelp Displaying an Error

Explorer ,
Jul 07, 2021 Jul 07, 2021

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I'm doing a thorough index edit on my RoboHelp project and, every 10 or so topics, RoboHelp displays that there has been an error, and I should save my work and restart RoboHelp. Here is the error:

CynthiaPao_0-1625678555846.png

 

 

I have upgraded this project to RH 2020 and have installed the latest updates. It works better now then it did in RoboHelp 2019 (or whatever version I had before upgrading).

 

Has anyone else experienced this problem?

 

Thank you,

Cindy

 

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correct answers 1 Correct answer

Adobe Community Professional , Jul 08, 2021 Jul 08, 2021
Shouldn't happen. Please follow this link to report bugs. https://tracker.adobe.com Post the link to your bug report in this thread and others can vote for it. The more people who do so, the higher it gets prioritised. ________________________________________________________ See www.grainge.org for free Authoring and RoboHelp Information

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Engaged ,
Jul 08, 2021 Jul 08, 2021

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Hi Cindy,

I have come across this same error a couple of times when I opened and closed a greater number of topics or switched between author and code view a lot. I usually just clicked "Dismiss" and continued working 😉 So far, nothing has happened to my project.

Best regards
Karin

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Explorer ,
Jul 08, 2021 Jul 08, 2021

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Thank you, Karin!

 

This is what I'm also doing. Opening and closing a lot of topics. Not so much looking at the code, but definitely touching a lot of topics.

 

I shall move on without as much worry!

Cindy

 

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Adobe Community Professional ,
Jul 08, 2021 Jul 08, 2021

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Shouldn't happen. Please follow this link to report bugs. https://tracker.adobe.com

Post the link to your bug report in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top. It helps keep posts in order.

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Explorer ,
Jul 08, 2021 Jul 08, 2021

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Thank you, Peter!

 

Here's the link:

https://tracker.adobe.com/#/view/RH-9633

 

Cindy

 

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Adobe Community Professional ,
Jul 08, 2021 Jul 08, 2021

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I have added a comment. Please let me know if you get a notification from Adobe.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top. It helps keep posts in order.

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Explorer ,
Jul 14, 2021 Jul 14, 2021

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Peter, 

 

I haven't received email for either of the comments in the bug. I have to investigate why.

 

I need to reproduce the error and send support my logs.

 

Cindy

 

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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The report shows that Adobe responded as below.

 

image.png

 

The reason I asked about notifications is simply I have stopped getting them and wanted to ascertain whether it was just me or it is happening to others. As you have not received an email, it seems to be general. 

 

You seem to be aware that you need to submit the log requested even though you have not received any email. So far though I cannot see that you have attached that file to the bug report. You don't need an email to do that.

 

Does that answer your post?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top. It helps keep posts in order.

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Explorer ,
Jul 14, 2021 Jul 14, 2021

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Hi, Peter:

 

When I didn't get an email about your response to the bug, I went out and checked the bug. That's where I saw the response you copied above.

 

I'm working through the help project now to reproduce the error and get the logs.

 

Yes, this answers my post.

 

Thanks!

Cindy

 

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Engaged ,
Jul 25, 2021 Jul 25, 2021

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Hi Peter,

as for the notification mails from the bug tracker: I too do not get them any longer. I already told Vivek and he wanted to look into it.

Best regards
Karin

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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@Karin Albrecht I have been advised that this has been fixed. Now waiting to see.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

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I just got two status change emails. 🙂

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top. It helps keep posts in order.

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Explorer ,
Aug 10, 2021 Aug 10, 2021

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LATEST

I also just received a status change email, so the non-notification issue has at least been resolved!

 

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Resources
RoboHelp Documentation