robohelp explorer is unable to start microsoft word

[Guest]

Hello,

Sorry for this issue, but I have it till today, and I've found no way to correct this.

What has been done:

Initially, I've installed RoboHelp on an office 2003. As it was quite buggy, I've installed office 2010 and robohelp was stronger.

Today, I had a strange message telling me about security stuff on Microsoft office, when I've tried to open my project.

Till then, when I open a project, Word 2010 is launched with correct contents but Robohelp tells me it is not possible to start microsoft word.

When I open a new project, the new project is generated correctly in Word, but, Robohelp still telling me that word can not be launched.

What I use:

- RoboHelp for Word 9.0 updated in 9.0.2

What I've tried:

- Uninstall many times to uninstall/reinstall Robohelp -> NOK

- Check in regedit if the RoboHelp paths are correct -> corrected and still NOK

- Uninstall Office 2010, uninstall Robohelp, install office 2010, install Robohelp, applied the last patches -> NOK

- Checked if robohelp.dot was in my project directory -> not existed and NOK

- Copied robohelp.dot from installation to the template directory -> NOK

So, no solutions worked and I don't know what I can do further.

Any ideas?

Thanks.

  Philippe.

[Peter Grainge]

I'm not a RoboHelp for Word user so I'm not sure I can help. Do you have the correct version of Word specified in Tools > Options. Beyond that I think you might have to contact Adobe.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

Hello,

I've forgotten the word version is good in Tools...

How can I contact Adobe?

Actually, I've seen a phone number but as I'm in France, I didn't find the way to contact them. Is there an e-mail address or something for users that have a licence?

Thanks anyway.

  Philippe.

[Guest]

Hello again,

I've succeded to find a support for France. I've submitted the point.

Thanks for your help.

Best regards,

  Philippe.