RoboHelp for Word 8.0 - can't open a pdf file from help topic

[Guest]

running RoboHelp for Word 8.0 on a Windows 7 machine. I produce WinHelp for one of our clients.

I just converted an old online help system from RoboHelp 7 to RoboHelp 8.

one of my topics has a button to launch a pdf file

{button Transport Feature Chart, EF(`GFC.pdf', `', 1, `')}

I can generate the hlp file, launch the help and open the topic but cannot open the pdf file when I click on the button.

any ideas?

[Captiv8r]

Hi there

Four words explain it.

Mark Of The Web

What is likely happening is that you have MOTW enabled.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[Captiv8r]

Sorry, I may have replied too quickly. I made an assumption you were creating WebHelp. Is that your output?

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[Guest]

Output in winhelp (.hlp)

[Captiv8r]

Wow... WinHelp

Uhhh, is the file added to baggage? Or are you linking it internally? If not, is the file existing in the same folder as the .HLP?

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[Guest]

The file is in baggage and is in the same folder as the .hlp.

Thanks!!

[RoboColum_n_]

I've just tried this in RH8 and have discovered that the EF macro only seems to work with certain file types. For example, .TXT and .LOG files do work whilst .PDF and .DOC don't. I'm beginning to wonder if there has been something that has changed between RH7 and RH8 along security lines? Just added my 2p as I haven't used WinHelp for over 10 years!

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The RoboColum(n)

@robocolumn

Colum McAndrew

[RoboColum_n_]

I've just found this link that suggests a different method.

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The RoboColum(n)

@robocolumn

Colum McAndrew

[Guest]

Thanks. I looked at the information and it would help to give the user a message if they don’t have reader on their pc but the issue I’m having is opening the pdf (with reader present).

Appreciate your help.

[Guest]

back to this issue. If it is MOTW, how can it be fixed? I am using RoboHelp 8 producing WinHelp.

I also produce HTML Help and don't have a problem lauching the pdf from that system.

[Peter Grainge]

I don't know the answer to your problem but Mark of the Web is not relevant. That only applies to WebHelp as Rick realised after his response suggesting that.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge