• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Robohelp freezes on MobileApp output?

New Here ,
Feb 17, 2016 Feb 17, 2016

Copy link to clipboard

Copied

My Robohelp (2015) freezes on MobileApp output? Initially I figured maybe it's to big of a file so I made an empty project with ONE link, still freezes. It gets through generating the Mobile App just fine, uploads to to the PhoneGap server but as soon as I click "View Result" it freezes.

Views

247

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 17, 2016 Feb 17, 2016

Copy link to clipboard

Copied

LATEST

Hi,

Can you please create and share the dump file with us when RoboHelp freezes.

For this: When RoboHelp freezes after view result, open task manager> select Robohtml.exe and right-click> create dump file.

Please share this file with us at sumahesh@adobe.com

It is looking like a machine specific issue.

Thanks and Regards,

Surbhi Maheshwari

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp