RoboHelp freezes when I start my project

[Guest]

Hi,
I'm testing RH7 to determine if I'll upgrade. Although I could open my project initially, RoboHelp frequently froze, but now it won't even open my project. When I try, RoboHelp hesitates for some minutes, then reports that "RoboHelp Explorer is unable to start Microsoft Word." This happens even if Word is already running. I am able to open RH's sample project, and when I do, I notice a RoboHelp menu item appears in Word that does not appear when RoboHelp opens Word to open my project. I'm stuck. I tried the installation repair process in the uninstall dialog box, but that made no difference. Can anyone advise?

[Guest]

Update: I am now able to open my project in RoboHelp by having opened the project's file that RoboHelp would try to open before it would freeze, and manually attaching the RoboHelp.dot emplate to that file. However, I would like to understand how the template got detached, and why RoboHelp kept freezing. A clue might be a dialog box popped up about macros not being able to run.

[Peter Grainge]

Try changing your Word security settings to medium.

[Guest · Accepted solution]

Hi Peter,
Thank you for your help. Changing the security setting didn't change the behavior, but I think I've resolved the problem with an answer by Brian on this forum that sent me looking in the right direction when he gave me a clue about a VB type mismatch error I was also getting. I found the solution in Word's startup folder where either deleting some apparently corrupted templates or deleting the normal.dot template (or both) seemed to have solved the problems, at least temporarily. I'm no longer seeing RH freeze or the template detach or macro errors or VB errors.

[Peter Grainge]

Glad Brian's post resolved it for you.