RoboHelp project (2019 reimagined) project with thousands of topics. I need to enhance search

[Manisha_SrTechWriter]

Hi,

I have an enterprise-level PaaS tool documentation project. It has more than 6000 topics. What steps must I take to enhance output search and rank the topics of customers' interest higher to provide a better customer experience? 

[Jeff_Coatsworth]

You're running RH2019 New UI? First, I'd look at updating to RH2022 (latest version). Then I'd look at adding keywords to topics.

[Jeff_Coatsworth]

A long time ago, the RH dev team put out this on search ranking:

The RoboHelp Development Team kindly posted this information on the forum explaining how the search is weighted. In order, it is based on the search word appearing in:

• The topic title (as in Topic Properties and not to be confused with the Topic Heading)
• The topic keywords (Increasing the frequency of a word as a keyword will not help as it will be considered only once.)
• The topic headings in descending order so the word appearing in H1 will take precedence over the word appearing in H2
• The body of the topic. Each occurrence of a word in topic is summed to calculate overall weighting of a word in a topic.

[Manisha_SrTechWriter]

Thank you Jeff, for your prompt reply!