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RoboHelp Search removes drop-down header

New Here ,
Oct 02, 2022 Oct 02, 2022

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On one page I have the following drop-down headers:

Gurpreet26309129ncjg_0-1664769624464.png

If I search "animation end", words from which are found in a few of the drop-down sections, the user sees this once they click on the search result:

Gurpreet26309129ncjg_1-1664769668968.png

This happens with the Responsive HTML5 output that is hosted on a server.

Without the server, it works properly, showing all the drop-down headers:

Gurpreet26309129ncjg_2-1664769710177.png

Why is this happening? How can this be investigated/fixed?

Thanks

 

 

 

 

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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I think this is one you will need to take up with Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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New Here ,
Oct 03, 2022 Oct 03, 2022

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I've submitted a bug report just now. Thanks Peter

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New Here ,
Oct 03, 2022 Oct 03, 2022

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Submitted a bug report: https://tracker.adobe.com/#/view/RH-11124

Replying as I can't find a way to edit my post.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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Why create a  bug report? My suggestion was to go to Support where you should get a reply. Bugs will get looked at but over a much longer timescale.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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New Here ,
Oct 03, 2022 Oct 03, 2022

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Ah okay, I didn't realise the difference of what you were proposing. Thanks!

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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If you're saying that it fails when on the server, but works locally, that would indicate that you are missing some files on the server. Have you cleared off all the output files from the server & re-transferred the local files again?

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New Here ,
Oct 03, 2022 Oct 03, 2022

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Thanks, will try that

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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Also, are you up to date with patches? 2020.8 was the last one for RH2020.

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New Here ,
Oct 03, 2022 Oct 03, 2022

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I am, yes

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New Here ,
Oct 03, 2022 Oct 03, 2022

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However I haven't checked if the version the server team uses to build the manual is up-to-date... I'll get that checked, thanks

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Hi Gurpreet,

This issue has already been fixed as part of Update 8 of RH 2020. If you are generating output from any previous version, you might face this issue.

Can you please confirm your RoboHelp version which has been used to generate the output?

If you are facing the issue with Update 8 as well, we can connect over a call to see it further. 

Thanks and Regards,
Surbhi Maheshwari

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