RoboHelp Server 8 reports - printing to a file for distribution

Report · Dec 04, 2009

I've been using RH7 WebHelp Pro layout to publish to RoboHelp Server 8 default database for about 2 weeks now. We've got F1 help linked to our windows and everything seems to be working fine except for the following:

#1 - As noted in a previous posting, if quotes are used around search keywords, then the html code for quotes displays in the details of the Frequently Asked Questions or Unanswered Questions reports. I've reported this as a bug as well. It really makes the report results a pain to read, especially when someone uses quotes and another doesn't for the same keywords.

#2 - Although I can view and print any of the RoboHelp Server 8 reports, there is no way for me to save it to a pdf format so that I can distribute the report to managers that are not local. If there is a way to do this, I would appreciate knowing what steps need to be taken so that I can produce a pdf file on the server.

Report · Dec 07, 2009

There is currently no way to save the report data from the RH Server application. Personally I'd like the option to save it in a number of different formats with PDF being just one. How about .XLS, .TXT, .RTF for starters. However as this doesn't exist this is really helping you. You should be able to get the data out of the RH Server database by using an external reporting tool (e.g. Crystal) that specialising in this sort of thing.

I'd also strongly suggest that you submit a feature request to get this functionality added to a future release. When you do so, please state that it is for RH Server in the comments field.

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