Robohelp server sign in not working

Report · Aug 22, 2014

Hi,

I have downloaded and install Robohelp server 9, configured it with tomcat 7 as mentioned in this video tutorial http://blogs.adobe.com/techcomm/files/2012/11/Install-Configure-Publish-on-RoboHelpServer9.mp4

But while try to sign in RoboHelp Server Web Administration I am getting the following error.

I ll be really thankful if someone can help me to fix it. I am using default MS Access.

2014-08-22 18:53:53.101 [WARN] localhost-startStop-1 adobe.robohelp.server.DatabaseManager -

java.sql.SQLException: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at sun.jdbc.odbc.JdbcOdbc.createSQLException(JdbcOdbc.java:6956)

at sun.jdbc.odbc.JdbcOdbc.standardError(JdbcOdbc.java:7113)

at sun.jdbc.odbc.JdbcOdbc.SQLDriverConnect(JdbcOdbc.java:3072)

at sun.jdbc.odbc.JdbcOdbcConnection.initialize(JdbcOdbcConnection.java:323)

at sun.jdbc.odbc.JdbcOdbcDriver.connect(JdbcOdbcDriver.java:174)

at java.sql.DriverManager.getConnection(DriverManager.java:579)

at java.sql.DriverManager.getConnection(DriverManager.java:190)

at adobe.robohelp.server.AccessConnection.<init>(AccessConnection.java:65)

at adobe.robohelp.server.DatabaseManager.CreateNewConnection(DatabaseManager.java:330)

at adobe.robohelp.server.DatabaseManager.<init>(DatabaseManager.java:129)

at adobe.robohelp.server.RoboHelpServer.init(RoboHelpServer.java:89)

at javax.servlet.GenericServlet.init(GenericServlet.java:158)

at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1284)

at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1197)

at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1087)

at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5229)

at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5516)

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)

at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1575)

at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1565)

at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)

at java.util.concurrent.FutureTask.run(FutureTask.java:166)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)

at java.lang.Thread.run(Thread.java:722)

2014-08-22 18:53:53.381 [INFO] Thread-5 adobe.robohelp.server.SearchAgent - .........Generation of search index for area general begins.............

2014-08-22 18:53:53.403 [INFO] Thread-5 adobe.robohelp.server.SearchAgent - .........Generation of search index for area general completed.............

2014-08-22 18:54:39.922 [WARN] http-bio-8080-exec-3 adobe.robohelp.server.DatabaseManager -

java.lang.NullPointerException

at adobe.robohelp.server.DatabaseManager.isConnected(DatabaseManager.java:461)

at adobe.robohelp.server.AuthAgent.AuthenticateUser(AuthAgent.java:168)

at adobe.robohelp.server.AuthAgent.Authenticate(AuthAgent.java:68)

at adobe.robohelp.server.RoboHelpServer.doGet(RoboHelpServer.java:178)

at adobe.robohelp.server.RoboHelpServer.doPost(RoboHelpServer.java:244)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)

at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

at java.lang.Thread.run(Thread.java:722)

2014-08-22 18:54:39.923 [WARN] http-bio-8080-exec-3 adobe.robohelp.server.AuthAgent -

Report · Oct 01, 2014

Hi HelloWorld1. Did you ever solve this problem? I'm not getting that error list that you describe above. It's just that when I click on the Sign In button, nothing at all happens.

Thx.

-Kurt