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RoboHelp unresponsive after first time installation

New Here ,
Jun 27, 2022 Jun 27, 2022

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Hello Team,

I have installed RoboHelp for the first time. When I opened the application it gets stuck, for example, whether I click New Project or Open Project or Import, etc. It is not responsive at all. Tried restarting the application several times but it does not work. Please find the attached screen capture for a better understanding.

Could you kindly provide steps to resolve the issue?

 

Thanks in Advance,

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Community Expert ,
Jun 27, 2022 Jun 27, 2022

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For some reason the forum will not let me view your image. It's always best to use the photo icon to insert images within the post. Seeing an image inline with the text makes it easier for anyone answering or viewing the post.

 

This sounds like a known issue which an update will fix. It's due very soon but you could try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

 

I believe that for some it opens on some occasions and for others it will not open at all.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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Community Expert ,
Jun 28, 2022 Jun 28, 2022

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Update 8 is now available and that should fix this issue if my guess is right.

 

Go to Help to check for updates if you can. If not go to Download RoboHelp (adobe.com)

 

You don't need to uninstall the current version.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

 

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Community Expert ,
Jun 28, 2022 Jun 28, 2022

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You installed it as an Admin & have tried running it as an admin?

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Resources
RoboHelp Documentation
Download Adobe RoboHelp