Robohelp update 8.01 and 8.02 - cannot access my project files.

[Guest]

I installed the updates for version 8.01 today; however during the install the system asked to unistall prior version and I said yes.  OMG!!!

Know that I have the updates for 8.01 and 8.02, when I try to open my files, I get an error message stating the below:

The projects are from a newer version of the program.  This project is no longer compatible with this version, please make sure you have

the newest version installed.   Someone please help, I need to access my files again.

Thanks,

Wendy

[Jeff_Coatsworth]

You're going to have to uninstall each patch in order, then RH8, then reinstall & repatch in order, rebooting each time.

[Guest]

I uninstalled Robohelp 8, and then re-installed the application.  When trying to access the project file I have been working on over the past 8 months, I keep receiving a cpd error and still receiving the error "projects are from a newer version of the program.  This project is no longer compatible with this version, please make sure you have the newest version installed". 

This is becoming very annoying because I need to access my files, any help would be greatly appreciated.

Thanks

[Peter Grainge]

You did reinstall AND add the patches? If you have, then delete the CPD file and reopen you project.

Create a zipped copy of the project before you do that. If you have problems, you are no worse off. It should be OK.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge