RoboHelp Update 8 - Git/Bitbucket Access Broken

Report · Jul 18, 2022

After applying update 8 to RH2020, we are now seeing this error when attempting to push/pull to Bitbucket:

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git@bitbucket.[server hidden].com: Permission denied (publickey).
fatal: Could not read from remote repository.

Please make sure you have the correct access rights and the repository exists.

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We can still commit through the interface, but we have to push/pull using Git BASH or Git GUI outside of RH.

Has anyone else seen this?

Report · Jul 18, 2022

I can't help you on this one. If nobody else suggests a solution, try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Report · Jul 18, 2022

I have sent the email and initiated contact with Adobe. I am still waiting for a response.
I put this here to see if anyone else in the community has experienced this issue, and if they had a fix. @Peter Grainge, I know that you don't work with version control, but I have found lots of other good information on your www.grainge.org site.

Report · Sep 29, 2022

Update: Our IT department had us create a new ssh key. After associating the public key with Git/Bitbucket, and updating ONE of the profiles (in RH) with the new private key, ALL of the profiles started working again.