RoboScreenCapture suddenly stopped working

[thekofler]

I am using TCS 4 and RoboScreenCapture has for some unknown reason stopped working  - it will not start. Rebooting/ restarting the PC does not fix the issue.

Unfortunately it does not seem possible to uninstall and reinstall it without uninstalling  the entire TCS. When I ran the TCS installer there were no options to reinstall just RoboScreenCapture.

I do not want to reinstall the entire TCS if avoidable.

Has anyone experinced this before, and know if it is possible to simply reinstall RoboScreenCapture?

Cheers Mark

[Captiv8r]

Hi there

Even though you don't see the window, does it appear on your Windows taskbar? If so, try clicking it, then pressing and holding your Windows key on the keyboard and tap the left arrow key a couple of times.

Cheers... Rick

[thekofler]

Thanks Rick

It does not appear on the Windows taskbar. When you start it, the RoboScreenCapture.exe process appears for a few seconds In Windows task manger then dissapears.

Any ideas?

Cheers Mark

[Captiv8r]

Hi Mark

I know it sounds lame, but the next step I'd try is a simple reboot of the computer. Amazing how often that seems to help.

Cheers... Rick

[thekofler]

Thanks Rick that does not fix the problem either.

I have also tried running RoboScreenCapture from Windows Explorer, from within RoboHelp, running it as Adminstrator, changing permissions on the file... changing compatability, all the tricks I can think of with no luck.

The only thing I can think of at this stage that may be related to is a Java update yesterday.

Do you know of anyway to reinstall it without the pain of reinstalling the entire TCS suite? I am approaching a deadline and do not want to take any risks with uninstalling and reinstalling TCS.

Cheers Mark

[Captiv8r]

Sorry, but I don't.

Before the update was a restore point set? If so, you should be able to revert.

Aside from that, I'm out of ideas. Sorry

Rick

[Jeff_Coatsworth]

I believe you can select its installation within the RH install options – try uninstalling it via the Control Panel and then reinstalling via your install media.