/t5/robohelp-discussions/roboserver-7-implementation-questions-need-technical-assistance/td-p/963520Aug 15, 2008
Aug 15, 2008
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We have the server and RoboServer 7 application sort of
installed. I need a technical person who can talk to my technical
person to ensure that installation is done correctly. (I'm the
technical writer on the team).
Also, need to understand how to migrate existing help files
from the current application server to the RoboServer 7 without
losing F1 links.
/t5/robohelp-discussions/roboserver-7-implementation-questions-need-technical-assistance/m-p/963521#M40575Aug 18, 2008
Aug 18, 2008
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It would be best if you (or they) posted a specific question
here. Either that, or contact the Adobe Support Team. If you have
the app installed it hard for anyone here to say you have done it
correctly without knowing more detail.
With regards to the F1 help, check out
this
link. It refers to WebHelp but also applies to WebHelp
Pro.
Colum
Thanks for your answer. I can't get my support group to read
the documentation that is available so I can't tell you what
questions need to be answered. I've got my manager working on
getting a conference call with Adobe support and our guys because
that's the only way this will ever get implemented. Problem is
RoboServer7 and RoboHelp 7 are not supported by Goldman Sachs so it
hard to get internal SAs to support these applications, which
leaves my team hanging.
Regarding the F1 help, I'm using FlashHelp. We've already
implemented F1 using the full path on the server to link the help
topic to the window as they didn't want to use map #s. Question is
how to move the application help, which includes the F1 help
pathing, from its current location on the application server to the
server where RoboServer7 is installed without losing all of F1
links? One of my guys thought there might be way to do it with
relative path linking?
I'm also thinking that we should migrate to FlashHelp Pro
once we get RoboServer 7 up and running.
/t5/robohelp-discussions/roboserver-7-implementation-questions-need-technical-assistance/m-p/963523#M40577Aug 18, 2008
Aug 18, 2008
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As far as F1 help is concerned I'd always recommend using
relative paths. As far as the RH server is concerned, I think the
article link I sent also applies although Peter Grainge doesn't use
RH Server so this has not been tested. Therefore not using mapids
is still an option.
If you are using FlashHelp output you will HAVE to upgrade to
FlashHelp Pro output to publish to the RH Server.
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