My three-writer group has experienced a number of RoboHelp/RoboSource Control problems in the last week.
First this is our setup:
1. Two writers with 64-bit Windows 7, and one with 32-bit Win 7. We all have the latest patches and updates.
2. Our RSC database is on a remote machine that has 32-bit Win XP.
After a time where our group successfully updated our project, I was given a new laptop with Win 7 (I had previously had a 32-bit Win XP desktop), we have now encountered the following problems:
1. No one can open a RH project from version control. We go through all steps and when we open the XPJ icon it finally crashes after taskbar status messages of something like "Querying version control." It thus crashes at one of the final steps in opening a project from the database.
2. Even on our remote machine, I cannot open a RH project from version control.
3. For some unknown period of time, it appears that the three of us have not had our changes uploading to the database because nobody's desktop RH project looks the same. Out of the three of us, I have many--but not all--of my changes up at RSC. I have no idea where my colleagues' changes went.
4. An unspecified number of files are listed in RSC as well in the File Status pod in RH but they are NOT appearing in the Project Manager pod. If I try to move one image file with the same name into a folder where the original should be, RH displays an error message saying that it already exists there--even though I cannot see it in Project Manager nor interface with it.
I have used RH for 11 years but RSC for just 1-2. I have never seen behavior like this before and it's really brought our entire OLH efforts to a halt. Can anyone tell me what I might do to restore, if not the database, a version of the XPJ that has as many of our changes that DID make it to RSC?
Thank You,
Chris
Varian Medical Systems
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