Run-time error '49'

[ace1620]

I just upgraded from Robohelp X5 to 7.0. I tried to open a project that I had created in Robohelp X5 and an error displayed in Word 2007: "Run-time error '49' Bad DLL Calling Convention". I tried to create a new project and the same error displayed. I uninstalled Office 2007 and Robohelp 7.0, then reinstalled first Office 2007 then Robohelp 7.0. Still the same error.

I am currently running Office 2007 with Windows XP SP2.

I spoke with a tech support person and she asked me to uninstall Robohelp 7.0 and download a new install file from tinyurl.com. I uninstalled, rebooted and reinstalled using the new file, but I still have the same issue.

ANY help would be most appreciated!!

[ace1620]

I just solved this after more than 12 hours! I went into the MS Office Templates folder and deleted all Robohelp-related files. I then ran the Robohelp repair install and it seems to have corrected the problem.

[Jim_Rohlf]

I just upgraded from Robohelp 6 to 7 and got the same error message. I will try the solution mentioned above. Clearly a major bug in the setup routine.

[Guest]

I also just upgraded from Robohelp X5 to 7.0 using the free trial download. I ran one project. My company did not want to upgrade at this time so I uninstalled 7. Now I get the "Can't read registry entry AppPath. RoboHelp may not be installed properly. Reinstall RoboHelp if you continue to get this message." Then the Run-time error 49 message comes up. I tried the above solution and I have reinstalled RH5, but no luck.

[Peter Grainge]

See the topic on my site about Installing RH. Sounds like you may need to follow the Full uninstall procedures.

[Guest]

Another very frustrated user...

Also been using X5 and its been working happily until i installed the trial for 7.0 and the
"Reinstall RoboHelp if you continue to get this message." and the "Run-time error 49. Bad DLL Calling Convention" message comes up.

I have started from the top of these suggested solutions including the Office Templates, the complete uninstall procedure from Peter Grainge and the Adobe Website;
http://kb.adobe.com/selfservice/viewContent.do?externalId=rb_10492&sliceId=1

I have been through all the registry entries that have anything to do with eHelp and Robohelp and even anything to do with Adobe.
I have deleted the Program Files entries also.
I have uninstalled practically everything on the machine (except drivers) including Office 2003. and have started by installing X5 back again with the SP2 then Office 2003.
I am an administrator on the machine, i have disabled the antivirus and reinstalled and still getting the same error?
Running out of ideas here.....??? Can we get an official statement from Adobe on what to do please!

About to see what a restore point can help with... doubt it though!

[Peter Grainge]

Have you seen Ann Freeman's post in this thread?

http://tinyurl.com/2abz9r

[Guest]

None of this stuff works for me... I get the same error on Windows XP, WORD 2003.. And still cant get it fixed nor can I complete my work.. Thanks again RoboHelp....

[Peter Grainge]

The second post from ace1620 is the most likely.

See also Snippets on my site.