Script error

Report · Sep 08, 2020

Our programmer is telling me that he is getting the following script error when trying to test out the final project files.

When I test the output myself, I am not getting the script error. I don't know for sure what I am looking for in the code. Any help is greatly appreciated.

This is a RH2020 project.

Report · Sep 08, 2020

What output? CHM?

Report · Sep 08, 2020

Sorry, I am pretty new to this. i am a tech writer by trade lol ... I believe its htm/html

Report · Sep 08, 2020

Aren't you creating the output?

Report · Sep 08, 2020

Sorry. Again, I am learning this on the fly. I am creating the output and that output is being loaded into the system that content was created for. When I test the ouput (in Mozilla Firefox) I am not seeing the issue. When the software engineer loads the content to test, he is getting the script error. That is why I am not sure if the issue is with the content or with the sytem it is being loaded onto. I apologize for making this confusing. I pasted the source code for one of the screens he is having issues with if that helps at all.

<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html>
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="generator" content="Adobe RoboHelp 2020" />
<title>Security Settings Screen</title>
<meta name="topic-status" content="Draft" />
<meta name="template" content="../../assets/masterpages/EncoreEngageMP.htt" />
<link rel="stylesheet" type="text/css" href="../../assets/css/default.css" />
</head>
<body>
<h1>Security Settings Screen</h1>
Use the 
<span data-ccp-charstyle="uielement" data-ccp-charstyle-defn="{"ObjectId":"88c7d0b9-d7e9-4c48-a764-717d64a18901|66","Properties":[134233614,"true",201340122,"1",469775450,"uielement",469778129,"uielement",469778324,"Default Paragraph Font"],"ClassId":1179649}">Security Settings screen to create and edit user profiles, change passwords and language, and view security log. 
Select any info 
buttons <img height="20" src="../../assets/images/info-icon-blk.svg" style="position: absolute;" width="20"/> 
below to learn more. 
NOTE: Only users assigned as LeadOp, Supervisor,
or 
System Admin have access to the 
Security Settings 
screen.
<img height="564" src="../../assets/images/Security Screen 066 w Information Icons.jpg" usemap="#imagemap" width="1000" /><map data-img-height="370" data-img-width="657" name="imagemap"><area alt="" coords="208, 232, 29" data-rhwidget="HyperlinkPopover" href="../../assets/Pop-ups/Security_Settings_Screen/Available_User_Table.htm" shape="circle" title=""/><area alt="" coords="564, 316, 25" data-rhwidget="HyperlinkPopover" href="../../assets/Pop-ups/Security_Settings_Screen/View_Secuirty_Log.htm" shape="circle" title=""/><area alt="" coords="477, 130, 23" data-rhwidget="HyperlinkPopover" href="../../assets/Pop-ups/Security_Settings_Screen/Selected_User.htm" shape="circle" title=""/><area alt="" coords="478, 44, 24" data-rhwidget="HyperlinkPopover" href="../../assets/Pop-ups/Security_Settings_Screen/Current_User.htm" shape="circle" title=""/><area alt="" coords="94, 49, 21" data-rhwidget="HyperlinkPopover" href="../../assets/Pop-ups/Security_Settings_Screen/Available_Users.htm" shape="circle" title=""/></map>
</body>
</html>

Report · Sep 08, 2020

Ok, you are creating the output - what does the preset you're using say that is it creating? Compiled HTML Help, Responsive HTML5 help, etc. Maybe throw in a screenshot of the output folder & its files?

Report · Sep 08, 2020

I am making a non-responsive html5 for this project where the responsive setting was turned off in a responsive html ouput.

Report · Sep 08, 2020

Ok, that used to be WebHelp - now it's just non-responsive HTML5 help 😁
Did you change the index page? Usually it defaults to index.htm in the Preset.
Where is the output located? Does it make any difference which browsers you use to launch it?

Report · Sep 09, 2020

He is using Visual Design to open the project, index.html is the index, the output is located on my hard drive and then i zip it and send the full project to the programmer. I have no issue opening it in Edge, IE, Firefox, Chrome, etc.

Report · Sep 09, 2020

Never heard of a tool called "Visual Design" - was it working before or is this the first time you're trying to use these HTML5 files?

Report · Sep 09, 2020

It was a component in Visual Designer, It did work before, but a revision was necessary and part of that revision was adding a ton of info modals, pop-ups and image maps. He says he is getting the issue when he starts clicking on the screen maps.

Report · Sep 09, 2020

Sorry, I'm still not quite understanding what the problem is - is this happening when trying to launch the help that you've created in your application in some context-sensitive reference?

Report · Sep 09, 2020

When the project is open, the programmers starts navigating around and gets the script error when clicking on the image map icons.

Report · Sep 09, 2020

What project? The WebHelp output you've created and given to them or some other application? Usually a call to the help will just launch the default browser - what are they configured to use vs. what you're using? Do they have JavaScript enabled? Your help output will depend on that being turned on to work properly.

Report · Sep 09, 2020

I hope I finally have a decent answer for you finally..... When I test the WebHelp on my system I have IE11, the system that our customer uses (and what we have to test it on) is IE7.

Report · Sep 09, 2020

IE7 ?!? - there's your answer - looking at IE7 vs IE11 on https://html5test.com/compare/browser/ie-7/ie-11.html - there no way it's going to handle that!

Script error

1 Correct answer