I'm using RH 2015. I'm generating WebHelp Pro as my primary layout. I have indicated "Show Total Number of Search Results".
When reviewing my Search items in IE, it only lists a few of the search result items and no scroll bar to see the rest (see image).
However, when I look at the Search item in Chrome or Firefox, the scroll bar is visible, enabling a user to look through all results (see image).
Why is this happening and how can I fix this? Our user base primarily used IE (various versions).
Do you have RoboHelp Server installed on the server you are publishing to?
WebHelp Pro requires RoboHelp Server. If you don't have that, you need to use WebHelp.
Also do you have all the updates applied?
See www.grainge.org for RoboHelp and Authoring information
Yes, it’s posted to a server.
Yes but does that server have RoboHelp Server installed? It's another piece
of software required by WebHelp Pro.
Without that, you need WebHelp, not the Pro output.
Yes, RH Server is installed. It has always worked beautifully with RH9. We upgraded to RH 2015 and only now is this an issue.
I think this might be a version compatibility issue. I will check with
someone who can advise.
Thanks so much. I really appreciate your help!
Thank you Peter. I really appreciate your help. Yes, I’ll also contact them.
And yes, I’ve updated RH 2015 just days ago.