1 Correct answer
Thanks Peter for your help and, as a result of you demonstrating it worked on your site, we think we have resolved the problem and explained the weird behaviour we were getting.
Firstly, there is not a RoboHelp 2017 problem: the problem was caused by our IT department who unknown to us had pushed out a group wide IE11 setting that affected all intranet users.Display intranet sites in Compatibility view (in Tools) was switched on by default. This would not have been a problem if they had not also
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Replies
Hi,
I work with Charles so here I will try to show the differences again:
Added to the 2017 version - there is no corresponding section in the 2015 version:
/* sym.js
*/
if(typeof String.prototype.trim !== 'function') {
String.prototype.trim = function() {
return this.replace(/^\s+|\s+$/g, '');
}
}
if (!Array.prototype.indexOf) {
Array.prototype.indexOf = function (elem, startFrom) {
var startFrom = startFrom || 0;
if (startFrom > this.length) return -1;
for (var i = 0; i < this.length; i++) {
if (this == elem && startFrom <= i) {
return i;
} else if (this == elem && startFrom > i) {
return -1;
}
}
return -1;
}
}
/* whutils.js
*/
This function has also been added to 2017:
function getFilePath(url) {
var index;
if (url == null) {
url = decodeURI(document.location.href);
}
index = url.indexOf('?');
if (index !== -1) {
url = url.substring(0, index);
}
index = url.indexOf('#');
if (index !== -1) {
url = url.substring(0, index);
}
return url;
}
function getFileName(url) {
var fileName, filePath, idx;
filePath = getFilePath(url);
idx = filePath.lastIndexOf('/');
fileName = idx !== -1 ? filePath.substring(idx + 1) : filePath;
return fileName || '';
}
function getFileExtention(url) {
var ext, fileName, idx;
fileName = getFileName(url);
idx = fileName != null ? fileName.lastIndexOf('.') : void 0;
if (idx !== -1) {
ext = fileName.substring(idx);
}
return ext || '';
}
function scheme(url) {
var index, scheme;
index = url.indexOf(':');
if (index !== -1) {
scheme = url.substring(0, index + 1).toLowerCase().trim();
}
return scheme;
}
function isRelativeUrl(url) {
return !scheme(url) && url.trim().indexOf('/') && url.trim().indexOf("\\");
}
This function has also been added to 2017:
function isValidHelpTopicExtension(url) {
var allowedExtsInFrame = ['.htm', '.html'];
var ext = getFileExtention(url).toLowerCase();
return allowedExtsInFrame.indexOf(ext) !== -1;
}
This function has changed - 2017 version:
function IsValidInternalTopicURL(urlName)
{
//Only Relative Urls are allowed
if(!isRelativeUrl(urlName))
return false;
//Encoded characters are not allowed
if(urlName.indexOf("&#") != -1) {
return false;
}
//File path can't start with "//" or "\\" characters
if(urlName.indexOf("//") == 0 || urlName.indexOf("\\\\") == 0) {
return false;
}
//Only Canonical Paths are allowed
if(urlName.indexOf("..") != -1 || urlName.indexOf(".") == 0) {
return false;
}
//Help System allows specific extensions in topic path
if(!isValidHelpTopicExtension(urlName)) {
return false;
}
//Check for Illegal characters in help topic path
if(!IsValidTopicURL(urlName)) {
return false;
}
return true;
}
2015 version:
function IsValidInternalTopicURL(urlName)
{
if(urlName.indexOf(":") != -1 || urlName.indexOf("//") != -1 || urlName.indexOf("&#") != -1 || (!IsValidTopicURL(urlName)))
return false;
return true;
}
Hope that helps - a fix would be most appreciated 
Erika
Erika
I don't think I have seen anyone else report this with RoboHelp 2017.
The first two things I would do are:
1] See if you get the same problem with the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.
2] Generate the output to a new folder and make sure it is on the same drive as the project.
See www.grainge.org for RoboHelp and Authoring information
Hi,
Right Robohelp will not let me open the two sample projects - I get an error message that it cannot open the database, so I need to talk to my IT guy and see if he can fix them so I can open them.
However I did open a new project, create a couple of topics and then generated that and put it on the same test server.
I do have the same issues, ie:
- When opened locally the search works fine on all 3 browsers
- When opened accross the network ie with a url instead of a mapped file the search does not work on IE11, it does work on FireFox and Chrome
So more ideas please
Erika
I have tested your output and it is working fine with IE11 on my server. I have emailed you a link so that you can see it for yourself.
See www.grainge.org for RoboHelp and Authoring information
Glad the problem is sorted and RoboHelp is off the hook.
I've known Erika many years via the forum so pleased to help.
See www.grainge.org for RoboHelp and Authoring information
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