Search not working in Windows 7, works on XP

Report · Jun 17, 2014

Hi folks,

We had quite a time getting RoboHelp for Word to work on our new Windows 7 machines. The highest supported combination (of RoboHelp version and Word version) that we were aware of from the postings on this site did not work. Long story.

Anyway, we ended up reinstalling RoboHelp 7 and Word 2007. We have Word 2010 on our machines for other things, but we use 2007 exclusively for RoboHelp. We still save our files as .docs instead of .docxs. (This was a decision made long ago and there was a reason for it, I think, but I don't know it now. 😛 I'm just mentioning it on the off chance that it's relevant.)

We thought all our problems were over - the help seemed to be compiling fine - BUT: the Search tab does not work on Windows 7 machines. Comes up completely blank.

The same help file, including the Search tab, will work fine on XP machines.

Any advice?

Thanks in advance - Sandy