Search option isnt showing up in multiscreen output once published

[kmbcollie]

This is random because I have others that I have developed and generated identically the same way/structure and they are ok...

[Willam van Weelden]

In order to get some idea of what is going on, here are some questions:

Which layouts are you creating?

What is not showing? Is the entire search bar missing, or is something

not working?

Is this a problem of specific layout or of all the layouts?

Is this a problem of specific SSL's or only of specific SSL's?

Kind regards,

Willam

[kmbcollie]

in preview the search is fully functional -- but when I published to a web server... I tried typing in a key word and no results show... this happens in all the customized mobile outputs of my latest project (ipad, iphone, android, etc)... but my other projects work fine.

[kmbcollie]

After extensive troubleshooting I think I have solved the issue more or less... When I use the chrome app browser in my up-to-date ios software, search works fine on apple devices. I found that Safari for ios and IE for desktop is browser restrictive/sensitive.....Adobe/Microsoft/Apple need to get on the same page if these technologies are going to thrive.

[Amebr]

I'm experiencing a similar thing. We are only targeting desktop output using IE.

I think this could also be caused by caching issues on the server. Maybe. Clearing cookies from my browser got the search working again, but this isn't something we can get our users to do on a regular basis.

I'm still looking in to this though. The previous tech writer had issues with content and TOC not updating, so I'm going to investigate the solution suggested for that, as I'm not sure that solution was implemented correctly.

I'll report back if I discover anything useful. Or, if anyone has any further information, feel free to post.

[kmbcollie]

Just a noteworthy opinion from a long-time RH user:

IE continues to have many issues across many web technologies not exclusive to RH - ditch the browser for now if you can... I cant even get JQuery mobile apps to run right using IE. I prefer Chrome and firefox - they are much more reliable as we progress into the HTML5 world.

The search issue as well as many problems in multi-screen were corrected when using Robohelp 11 Responsive layout -- a huge improvement from Adobe! I have included videos, drop down menus, searchable pdfs, etc, and they work on all devices - even blackberrys. The final output is much smaller than multiscreen because you don't need to populate a new layout/folder for every device and size.

[Amebr]

Unfortunately we're in a locked down environment and IE is it (this is the first time I've really used IE in about 15yrs. )

[kmbcollie]

In that case, Responsive output should work better than the multi-Screen.  If you have RH 11 - you have that output option.

[Amebr]

Again unfortunately, the decision to use Multiscreen was before my time and I can't change it at this stage. (Plus in my short experience, the current method of updating either multiscreen or responsive layouts is 'hack and hope' )

[kmbcollie]

Understand... sometimes we have to adjust to the limitations... I think the multi-screen works ok for desktop but to truly make the output work well on all devices (responsive web), I find the responsive layout /output works better as I converted 14 projects over from multi-screen to responsive. It took me 15 minutes to customize my template and 5 minutes to delete the existing multis-screen layouts and profiles and then attach the new responsive layout to my project and recompile. Good luck with your project.