Search Slow in Studio Frameless Output when accessed from Server or Cloud

[LT Documentation]

Does anyone know how to improve performance of the search results using a frameless ouput?  The Studio output was used as our starting point.  The help is fast locally; however, it takes around 60 seconds for the search results to return when hosted on the Cloud or on our System Test Environments.  If the user does not close or refresh the help window and then performs a second search the help is very fast.  However, if the help window is refreshed or closed and re-opened, then again the first search takes around 60 seconds.  A slightly smaller online help takes around 30 seconds.  We have tried different settings based on what I saw in RoboHelp documentation, but nothing has made any difference.  

I also entered a feature request months ago because there is no spinning search icon to let the user know the search is initiated.  Has anyone figured out how to add the spinning search icon with a script that runs as part of the RoboHelp skin?  I asked Adobe for help with that script but they said they won't provide the script and to enter the feature request.  

[Jeff_Coatsworth]

What version of RH are you using to generate the output?

[LT Documentation]

RoboHelp 2022 with the latest patch.

[Jeff_Coatsworth]

Hmm, interesting in that works fast when generated locally, but slows when put on your web servers; is there any difference when using different browsers to run it?

[LT Documentation]

The browser does not matter.  The only way it is fast is if accessed locally or when the client's environment is hosted on premise (not in the cloud). 

[Jeff_Coatsworth]

When you use the term, "the client's environment", what are you referring to? Is the content bundled in some way with some other software/applications or can it be accessed directly from a browser?

[LT Documentation]

The online help is always accessed the same way from a Help link in the application.  The same way we have accessed help for the past 24 years.  The only difference is that we are now using a Frameless Output with RoboHelp 2022.  We did not have this issue with our WebHelp layout in RoboHelp 2017 or prior versions.  

[Jeff_Coatsworth]

Have you tested using another output format like Responsive HTML5 to compare output formats vs. web server environments? If you can notice a difference between Responsive HTML5 and Frameless on the same box, then you might have a clue to feed the RH folks as to what is going wrong with the performance. If however, you get the same lags with the other flavour of output, then it focuses attention to the hosting server - maybe something has changed on it.

[Peter Grainge]

What are you calling "the cloud"? If you mean something like Google Drive, Dropbox or suchlike, they will not work properly. The output needs to be local or on a web server. Cloud locations are not the same. I believe it is explained on Dropbox's site.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[LT Documentation]

We are not using Google Drive, DropBox or anything like that.  In the Cloud just means hosted by our company instead of our client's own implementation.  Even in our system test environments it takes 60 seconds to return search results. 

[Peter Grainge]

The search uses GZ files (think zip file) to speed up searching. I think it was a year or two back someone had problems with their output that was solved by removing them from the output. I think it was search related. That's clearly the opposite to what should happen and I don't think it was resolved. Maybe the server wasn't configured for them.

Whatever the reason this has the hallmarks of the webserver being the issue. It is a webserver rather than a file server, correct? I say this as if it were a RoboHelp issue everyone would be reporting this. I am also assuming all the output is on the server including the whxdata files. You could try deleting those and uploading them again. 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.