• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Search speed differs on landing vs. topic pages - RH 2022.2.22

Contributor ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

Hi,

Running RH 2022.2.22 on a windows PC. I generate frameless output and view output. When I search on the landing page, it's super slow as I type. But once I go to a topic and search, the speed is normal as expected. After I go to a topic page, and go back to the landing page, landing page is still slow to search. See attached video for demo. Any ideas how to get the landing page search speed to be faster like the topic pages are?

https://drive.google.com/file/d/1yb8XMNVrPDXA8lgMLptGMBeCo71DVrYQ/view?usp=share_link

 

Thanks!

 Lori

 

 

 

 

 

Views

370

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Contributor , May 16, 2023 May 16, 2023

I fixed the issue and I still don't understand how this was the problem, but it's fixed. The issue was the image I was using on the homepage background was a jpg. I changed it to a png and now the search speed is top notch. I know that jpg takes longer to render than png, but once the home page is loaded and rendered, it makes no sense why the search would be slow. Nonetheless, it's fixed now 🙂 

Here's where I made the change for anyone facing a similar issue in the future:

LMS_90_0-1684288652591.png

 

Votes

Translate

Translate
Community Expert ,
May 09, 2023 May 09, 2023

Copy link to clipboard

Copied

I don't have an answer but this may help the troubleshooting.

 

Generate the About Help sample project adding a home page to it. Does that have the same issue?

 

Was it OK before you upgraded to 2022.2?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
May 09, 2023 May 09, 2023

Copy link to clipboard

Copied

I created a quick test project. Search issue does not happen.

 

I believe my project was having the issue prior to 2022.2.22 upgrade

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 10, 2023 May 10, 2023

Copy link to clipboard

Copied

Copy the contents folder from the rogue project and replace the contents folder with it in the new project.

 

Autocreate a TOC and generate that. Does the problem reappear?

 

image.png

 

Let us know and we can take it from there.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
May 13, 2023 May 13, 2023

Copy link to clipboard

Copied

Tried all that. I discovered that it's something to do with my template. When I generate my project with the default template it's fine. I'm using something called KnowledgeCenterTemplate which I'm guessing is some custom thing from my customer. It's a legacy project so I have no idea what original template it was based on. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 14, 2023 May 14, 2023

Copy link to clipboard

Copied

A few years back there was an issue with a skin as they were known then. I think the fix was you had to download a fresh copy of the skin. What I can't remember was the underlying bug but I'm wondering if it was the search. Maybe someone else can remember?

 

I guess you are now busy looking for the closest template to customise as required.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 14, 2023 May 14, 2023

Copy link to clipboard

Copied

The only thing I can think of recently is this but I think it's a different issue and didn't require downloading a new skin:

https://community.adobe.com/t5/robohelp-discussions/is-search-broken-in-rh2020-for-frameless/m-p/133...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 15, 2023 May 15, 2023

Copy link to clipboard

Copied

Could be the same cause but the problem I am thinking of was in Classic and many moons ago.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 15, 2023 May 15, 2023

Copy link to clipboard

Copied

One other thought. Do you get the same slowness when you upload the output to a web server? There are some things that work differently on a local PC vs a web server (for security reasons I think?), and maybe this is one of them. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 16, 2023 May 16, 2023

Copy link to clipboard

Copied

I think the main issue with local as opposed to webserver is the speed of response to clicking the TOC links. Nonetheless, it's a good call.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
May 16, 2023 May 16, 2023

Copy link to clipboard

Copied

I fixed the issue and I still don't understand how this was the problem, but it's fixed. The issue was the image I was using on the homepage background was a jpg. I changed it to a png and now the search speed is top notch. I know that jpg takes longer to render than png, but once the home page is loaded and rendered, it makes no sense why the search would be slow. Nonetheless, it's fixed now 🙂 

Here's where I made the change for anyone facing a similar issue in the future:

LMS_90_0-1684288652591.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 17, 2023 May 17, 2023

Copy link to clipboard

Copied

LATEST

Excellent catch! 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp