Searching Through My Index

Report · Sep 23, 2008

I am a NEW user of RH HTML 7. I've looked through the Help and the book I took my class with and can't find this answer.

I want RH HTML 7 to search my index and come back with answer because the word is NOT in my topics. Can it search both places (topic and index) at the same time? Example: I work in HR. We asked departments to give us their top 10 repetitive questions with "simple" answers. In the answers we also link to our HR Intranet site that gives more explanation if needed. I have a topic called "Leaves". It gives a simple answer on what Leaves are and how you go about requesting one. You can also link to the Leaves booklet for more info. But maybe an employee wants to find out about a particualr leave like "funeral". So they go to the search icon and type "funeral". It will not find it because that word is NOT in my topic. I did put it in my index along with a link to the page in the Leaves booklet on Funeral Leave but it looks like search DOES NOT search the index when looking for at word. Does this make sense? I want Search to search through my Index too then return with the answer.

Report · Sep 23, 2008

Others may be able to give you steps to work with the indexing, but I just wanted to share what I do.
If a topic should come up in a search even though the keyword is not included in the topic, I add the keyword - literally.

At the bottom of the topic, I add:

Keywords: W-2, W2, tax forms, NEBS

etc - whatever associations will help find the topic.

Easy to maintain - clients often will let me know which keywords to add.

Report · Sep 23, 2008

You need to look at Synonyms.

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Report · Sep 23, 2008

Thanks for the tip!! It' didn't help me for the search, but it sure will help me when I am ready to get words from my focus group. New employees especially have different terms that we don't use at our company. I will use their terms in my synonyms to help them reach the page they need. Thanks so much!!!

Report · Sep 23, 2008

Thank you. Great idea! I'm even going to go a step further and put my keywords in a "snippet" so I can include it in several documents. So if I add or delete any, all documents affected will be changed. Thanks for the tip!!!