Sharing a RoboHelp Project via SharePoint Online

[Jacob50B9]

I think of myself a pretty advanced user of RoboHelp (over 20 years). We recently upgraded projects from RoboHelp 2017 to RoboHelp 2020. The upgraded was valided sucessfully.

I have added the upgraded projects to SharePoint Online and can see the projects through the RoboHelp Collaborate connection profile.

However, I have struggled to download a project from SharePoint online for myself or any of my technical writers. The Adobe documentation provides a simple three-step instructions that simply is not working for us.

Please help...I am frustrated.

Regards

[Peter Grainge]

Wasn't there a recent post about this? 

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See www.grainge.org for free Authoring and RoboHelp Information

[christele15]

I have the exact same issue and do not understand what to do!!!!!!!!!

[Jeff_Coatsworth]

Could it be this one? - https://community.adobe.com/t5/robohelp-discussions/robohelp-2019-and-sharepoint-online-connection-f... 

[christele15 · Accepted solution]

We fixed the issue by including robohelp.exe in netskope exception list. FYI we are in a virtual environment 

[Peter Grainge]

I can't help you with SharePoint issues as I am not a user. I thought there had been a post about it but if you can't find it, I think Adobe Support will be your best option here. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.