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Skin doesn't automatically load

New Here ,
Aug 09, 2010 Aug 09, 2010

I'm having a problem with the selected flash skin automatically

loading when the help files are moved to my organization's server.

Instead of automatically loading, the default page appears with a "show" link

at the top of the page. If you click this link the skin will load.

Does anyone know why the skin might not load automatically. The system has been set to Auto-Manage Flash security.

Thanks

776
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LEGEND ,
Aug 09, 2010 Aug 09, 2010

Hi there

This would seem that you are linking directly to a topic and not the FlashHelp Start page.

Examine the Single Source Layout properties and note what is listed in the first dialog. Link to the HTML page listed there.

tmp1.PNG

Cheers... Rick

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New Here ,
Aug 09, 2010 Aug 09, 2010
LATEST

Thanks! You're right, the page referenced in the Single-Source Layout file was wrong. I made the change and passed in on to our developers. Fingers crossed.

Thanks again!

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