We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
I am using RoboHelp 2019.0.9
When I create Snippets they do not appear in the Snippets pane as demonstrated in the following screenshot. Does anyone else have this issue?
We are due a RoboHelp update, does anyone know when it is coming?
Snippets are working correctly and I think they have from the beginning. Does this occur if you create a new project just to test?
The RoboHelp Reimagined sample project has information about how to create Snippets. Just double check you are doing the right thing.
Let us know if that helps.
I tried it with a new project before I posted here. I will double check to see if I am creating them correctly.
Yes, I had this as well at some point. Creating new snippets just didn't do anything at all IIRC.
My workaround was open the folder in Windows explorer, and copy an existing snippet to another file name. This will show up in the GUI and then you can edit it from there. Not ideal, but it works 🙂
I will give that a go, thanks
I followed the creation process as outlined in the RoboHelp documentation and the snippets are not created as expected.
I do not have a Snippets folder, where should it be?
If there are no snippets you might need to create this folder yourself.
The files have .hts extensions.
Here's an example of what should be in it, so you can create the initial file yourself.
<?xml version="1.0" encoding="utf-8" ?>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="generator" content="Adobe RoboHelp 2019" />
<title>title of the snippet</title>
<meta name="topic-status" content="Draft" />
This workaround helped me create a snippet outside of RoboHelp and to use it in topics in my project. However, I cannot create snippets in the RoboHelp IDE.
Yes, just copy the file as many times as you need using Windows Explorer, and then use the IDE to edit them. Depends on your number of snippets if this is a workable workaround or not.
In File Explorer you will find the snippets in projectpath\contents\assets\snippets.
If they are not being created in any project, then something is wrong with the installation. I would uninstall and then install the latest. There is a later build then 2019.0.9. See http://www.grainge.org/pages/authoring/rh2019/rh2019.htm for information and a link to the build on Adobe's site.
I have tried again, and can recreate the problem.
What I did is the following:
(screenshot see the reply to this post)
The result is below. It opens a blank page called erwin (the first part of my login name). The snippet seems to be located all the way in the root, but a complete search of my disk for erwin.hts gives no results.
So indeed, if I want to create snippets I have to resort to the Windows Explorer workaround I posted earlier. No big deal for me, just annoying.
This should have been the 2nd screenshot. This forum keeps deleting images as I post multiple in one post. Editing doesn't help, it just deletes it again. But anyway, here it is.
You mean as in C:\projectfolder ?
That works! Is the path too long? My original path is this:
I can confirm that when I rename C:\RoboHelp Reimagined to C:\RoboHelp.Reimagined it stops working again:
The path on the file is shown as ../RoboHelp.hts.
Since we're talking about paths, I have found that in the HTML5 responsive output with the blue skin, if you use a logo file with spaces in it, the logo file isn't shown. It took me quite some time fumbling with resolutions and file formats before I thought of that. If they're fixing paths anyway, maybe they can fix that too 🙂 Unless that's a browser thing, but then they shouldn't allow these file names in the dialog.
I hope they fix it, as it's really common for work user names to be dot separated, and many, many people keep their projects in the default location, which is in their user folder which is dot separated.
Mind you this is not a new problem and I've encountered it with several different tools for at least a decade.
@peter grainge - I am female btw and I do not have dots in my path, but I have underscores