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Snippets not being created

Explorer ,
Dec 04, 2019 Dec 04, 2019

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I am using RoboHelp 2019.0.9

When I create Snippets they do not appear in the Snippets pane as demonstrated in the following screenshot. Does anyone else have this issue?

We are due a RoboHelp update, does anyone know when it is coming?

Kind regards

Michelle

 

snippets.png

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Documentation, New UI

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Contributor ,
Dec 05, 2019 Dec 05, 2019

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Hmmm that's a bit strange. I've tested myself now with 

C:\Teeeeeeeeeeeeeeeeeeeest\Foooooooooooooooooooooor\A_Loooooooooooooooooooooooonggggggggggg\Paaaaaaaaaaaaaaaaaaaaaaaath\RoboHelp_Reimagined

with a long path and some underscores, and the snippet creation still works for me. 

 

The use of unicode characters also works fine, when I use the folder RöbōHelp_Rëïmägined, it still creates snippets just fine.

 

When I make the path even longer:

 C:\Teeeeeeeeeeeeeeeeeeeest\Fooooooooooooooooooooooooooooooooooor\A_Looooooooooooooooooooooooooooooooooooooooooooooooonggggggggggg\Paaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaath\RoboHelp____________________________Reimagined

 

The project doesn't open at all, I get into the project opening splash page when I double-click on the project file. So when a path actually is too long , the project has bigger problems than creating snippets.

 

I hope this gives the troubleshooters some extra data to work with.

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Adobe Community Professional ,
Dec 05, 2019 Dec 05, 2019

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Best practices in RH-land have always been to keep things short - c:\projects\<project_name>\ - for minimal issues. 😁

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Adobe Community Professional ,
Dec 05, 2019 Dec 05, 2019

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@MDDwork My apologies. I must sit nearer the screen. 🙂 I will let Adobe know about the underscores.

 

@Erwin Wondering if you exceeded Windows limit of 256 characters. Nobody can get around that.


www.grainge.org

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Adobe Community Professional ,
Dec 05, 2019 Dec 05, 2019

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@MDDwork. Adobe do not think the underscores should give problems. Please try with a project close to the root of the drive. C:\MyTestProject for example.


www.grainge.org

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